Business Studies Customer Needs Essay Essay Example for Free

Business Studies Customer Needs Essay Essay ‘Lees Heginbotham Sons Ltd ’provide floor covering and high quality carpets all over the UK. The services that it provides are: * free estimating, * free carpet removal, * a quality fitting to your standard * a free car park adjacent to the shop. * Competition? ‘Lees Heginbotham Sons Ltd’ has quite a bit of competition. It is placed close to the ‘Spindles Shopping Centre’. Also there is another carpet shop quite close by to ‘Lees Heginbotham Sons Ltd’ called ‘Roll Ends’. But ‘Lees Heginbotham Sons Ltd’ is placed just off a high street and advertises around the country. Also, just about a mile away is another carpet shop, placed in the middle of a retail park. This could offer some competition for ‘Lees Heginbotham Sons Ltd’. This is an image of the carpet right about a mile away from ‘Lees Heginbotham Sons Ltd’.’Carpet Right’ is surrounded by other shops and is placed in a retail park. This is a bonus for customers to go to ‘Carpet Right’ because there are other furniture/carpet shops in the retail park and a there is a bigger car park. ‘Carpet Right’ is also placed around a busy motorway, so this means that many people passing will know that there is a carpet shop and probably go there in the future. * Where is it? This map shows ‘Lees Heginbotham Sons Ltd’ symbolised by the ‘A’ marker. This shows the regional area around the shop. As you can see, the shop is near to Manchester and has an excellent motorway link which can enable customers to travel to the shop conveniently. The satellite map above shows ‘Lees Heginbotham Sons Ltd’ via the green circle. It also shows ‘Spindles Shopping Centre’ by the red circle. The blue circle shows ‘Lees Heginbotham Sons Ltd’ competition ‘Roll End Carpets’. The map also shows the surrounding area of the shop and the local businesses of the shop. There are also a number of bus stops around the shop; this allows customers to travel to the business easily. There is also a tram link currently being made on ‘Union Street’ and this will then enable customers to travel to the shop easily and quickly. * The shop The picture above shows the front of the shop. As you can see the name of the business is clearly displayed all the way round it. This picture shows the inside of the shop. As you can see there are many rolls of carpets on display so the customers can experience the carpets before they buy it. This picture shows the rear of the shop. As you can see there is a car park for the customers. * The website This is a screen shot of the Google search I did to see how easy it was to find my business on the internet. As you can see it is the fifth business to come up on the search engine so it is very easy for the customers to find it. Here is a screenshot of the home page of ‘Lees Heginbotham Sons Ltd’. You can see easily one of the types of carpets that they fit and in the bottom right hand corner their shop (the red circle). At the top of the page it shows the tabs which direct customers easily to the relevant section (the green circle). One way that ‘Lees Heginbotham Sons Ltd’ meets its customer need is by training its staff. They do this so that the staff know how to do their job and deal with any customers. Training them helps the staff to know how to deal with any problems in the business and what to do in different situations. Training the staff also gives them better knowledge of the product itself so that they can advise customers as to what carpet would suit their budget and requirements the best. A second way that ‘Lees Heginbotham Sons Ltd’ meets customer needs is by the quality of their service. They have to do this to eliminate and exceed whatever their competition is doing. A way that they do this is by giving its customers: free estimating, free carpet removal, a quality fitting to your standard and a free car park adjacent to the shop. By doing this ‘Lees Heginbotham’ can add this to and advertisement and this will increase customer satisfaction. A third way that ‘Lees Heginbotham Sons Ltd’ meets customer needs is by dealing with any complaints from customers. If there are any customer complaints ‘Lees Heginbotham Sons Ltd’ will have to deal with it immediately. ‘Lees Heginbotham Sons Ltd’ will have to be polite with the customer even if they are not. If ‘Lees Heginbotham Sons Ltd’ deal with a customer complaint quickly this might increase customer satisfaction.

Deformity in Richard III :: Richard II Richard III Essays

Richard III and Deformity Some scholars insist that Richard was neither crippled nor humpbacked, and they are passionately dedicated to proving that Shakespeare's portrait of the inhuman monster is based on Tudor propaganda used to bolster Henry VII's weak claim to the throne The only "proof" we have of Richard III's deformity is that which is provided by Sir Thomas More in "The History of King Richard the Third". It is here that modern readers digest the adjectives which forever plague Richard "Little of stature, ill-featured of limbs, crooked-backed, his left shoulder much higher than his right". This description may seem horrible, but it is only compounded when it is placed next to the deformity of his character. Regardless of whether Richard was truly the demon he was portrayed to be, the role of Richard III as established by William Shakespeare is one of the more challenging roles for the Shakespearean actor. Because this week's annotations were to be focused on the actor's perspective of Shakespeare, I chose to focus my posting on the same topic. First of all, Richard III is on stage longer than any other Bard character. Usually, the time on stage is not a bed of roses either. The actor must limp, wear a hump, or at least hunch over for the duration of the play. This may doom an actor to chiropractic sessions for the rest of their life! Certain actors have defined the role of Richard. Antony Sher researched the affects of scoliosis on the body, and any other back deformity he could. When it was time for him to begin acting the role and he saw the make-up crews version of his hump he stated, "With my heart in my mouth, I hurry over to see my back. It's much softer than I imagined, lying on the floor like a big pink blancmange, a slice of blubber, a side of Elephant Man.

Beauty essay & Health

Numerous documents and articles criticize and downplay physical beauty. Credible, educated sources encouraging physical beauty are few and far between. Society fetishly discredits standards and beliefs Marilyn Monroe established. Media reporters emphasize Marilyn wore a size 16. By today’s standards, a size 16 is obese. These reports fail to inform audiences a size 16 at that time is comparable to a size 3 today.Health warnings accompany hair bleaching, tanning, and weight control. Political influences attempt to change opinions regarding physical beauty.Political correctness regarding physical beauty standards controls words used by the media. Words used by the media have no impact on reality. Looks do matter. Physical attractiveness and weight management opens realities regarding career, relationships, luck, court decisions, and better health care. Physical appearances determine first impressions. Vision senses override audible senses. Political influences imply obesity is s ocially acceptable. An overweight person gives the impression of increased risk for injuries and insurance claims in the workplace.Before job applicants say the first words, an unchangeable opinion formed in the interviewers mind. Political correctness portrayed by media reporters or women’s groups does not change perceptions of an obese person. Blonds attract more attention, therefore more customers. People seeking potential dates or marriage partners gives priority to their identity, not research. Individuals are perceived by the appearance of his or her mate. Personal priorities determine individual opinions of physical beauty. Contradiction describing physical beauty is everywhere.Career objectives, goals of attracting certain marriage partners, and other life decisions determine which research and statistics regarding physical attractiveness accepted. External physical appearances visually display personal lifestyle choices. People who prioritize excellent or improved he alth disregard research stating extra body weight is healthier than being thin. Proportionate weight results from selecting healthy food choices and participation in effective cardio exercise. People walking around with 12% body fat and visible muscles live a significantly different lifestyle than someone weighing 115 pounds.Athletic people avoid restaurants, eat clean foods, and organize his or her life around exercise and proper nutrition. Someone concerned with weight management and general health keeps his or her calories low and exercise moderately. Athletic lifestyles are too intense for ordinary individuals with average goals. Friends are selected or rejected based on their visible lifestyles. A person’s weight is an advertisement of daily living habits. Society views weight as a measure of physical appearance. Body image acceptance is often translated as a measure of self esteem, happiness and self-worth.People wishing to change his or her weight desire to change thei r priorities. Anorexia nervosa inevitably shows up every time physical appearance is mentioned. Anorexia nervosa is a mental illness. Physical appearance plays very little part in anorexia. People obsessively refusing to eat are acting out a fear relevant to obesity from his or her past. Perhaps someone remembered from childhood developed a drug problem. Weight gain triggered the drug problem. Depriving the physical body of food has nothing in common with dieting down to 95 or 100 pounds.The media and psychologists attempt to associate the two behaviors. They have nothing in common. Media, psychologists, and investigative reporters imply eating disorders is a desire to become thin. Society pushes theories implying thinness is unattractive. Physicians and dieticians emphasize weight is determined by genes and hereditary. These findings are to discourage eating disorders. Verbally, this logic may be accepted. In actual behavior, the idea is rejected. A self confident person remains un changed by outside influences.Self confidence encourages behavior resulting in pleasant physical appearance. No one obtains above average looks by accident. Extremely attractive people stir up negative emotions from others. â€Å"Beauty draws as much hostility as it does desire. Other women hate you. If you are not available or interested, men hate you too. Beauty makes other people who are insecure about their own looks resentful, which erects a barrier that can be difficult to bridge† (Shriver, 2006). Beautiful women constantly receive make-up tips, suggestions to change their hair or fashion advice.Secure people ignore such suggestions. Self esteem is hardly affected by advice, insults and any media program. Fitness industries would close. Society’s opinions are ever changing regarding perception of physical beauty. Changeable opinions are verbal. Reactions physically attractive people receive remain focused. Reactions to physical attractiveness are never planned. G entlemen offering their seat to an attractive lady, smiles, heads turning, stares, insults, envy, and unplanned facial expressions are true constant perceptions of physical beauty.Marilyn Monroe symbolizes beauty. Extremist groups continuously seek ways to alter the perception of Marilyn Monroe’s physical characteristics. Research attempts to alter behavior emphasizing health risks. Health scares do not change actual behavior. The reality to change what is accepted as physical beauty never changes. Notes; Lionel, Shriver, (8/16/2006) The Curse of Beauty, Daily Manuel. http://search. ebscohost. com/login. aspx? direct=true&db=nfh&AN=21963650&site=ehost-live

Why Do People Do Volunteer Work-Research Proposal

TITLE: Why volunteer? Factors that motivate volunteer behaviour in a church, from the perspective of the volunteer. AUTHUR: 31889638 HMPYC80 Assignment 02 Page 1 Unique Number: 657101 COVER LETTER Mr James Guilder Kenneth Copeland Ministries Milton Office Park Avocet Close Bromhoff 2196 Dear Sir In our most recent meeting you expressed some frustration at the ministries inability to retain volunteers for its various projects. I believe I may be able to assist in this regard. As you know, I am currently an honours student in Psychology at the University of South Africa (UNISA) and as such I have a special interest in the factors which motivate the behaviour of different individuals. As part of my honours†¦show more content†¦The importance of volunteers in the non-profit sector cannot be over emphasised. According to Prouteau and Wolf (2008) â€Å"As part of the John Hopkins Comparative Nonprofit Sector Project, information on volunteering from 24 countries shows that the financial value of this unpaid input represents on average a contribution which is twice as high as the amount of cash donations. (p. 315). Reed II, Aquino and Levy (Becsi Balasubramanian, 2008) estimate the contribution of US volunteers to the economy to be no less than $272 billion annually. Research Rational Identifying those factors that motivate volunteerism is vital for all non-profit organisations; including churches and Christian ministries, as the bulk of their work force tend to be unpaid. In order to attract and retain volunteers, volunteer administrators have to meet the needs, goals and expectations of volunteers. Success in meeting their motivational needs would mean a lower turnover of volunteers. (Prouteau Wolf, 2008, p.315) Brudney (1990) â€Å"satisfied volunteers make the most persuasive recruiters of other volunteers†, non-profit managers need to take into account this relational motivation to attract and to retain their Page 3 unpaid workers (Prouteau and Wolff, 2008). This research project seeks to address the following: how do those who volunteer in church settings experience their volunteerism and what expectations and goals do they have forShow MoreRelatedResearch Proposal2068 Words   |  9 PagesUniversity of South Africa 2013-05-30 Dear Sir/Madam Re: Research proposal: Why do People Volunteer Work. I am currently associated with UNISA where I am an honours student in Psychology. I have special interest in why do people volunteer work due to some volunteer work I am doing with a home called Botshabelo and an organisation called Stop Hunger SA. I have attached a proposal for further research in this field. 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Within couple of years Google hasRead MoreA Research Project On The Data Collection Process1646 Words   |  7 PagesManatowa Research Project Report Identify and describe key lessons learned in your data collection process The first potential participant I spoke with on the phone asked me a question, â€Å"can any staff member volunteer to participate or do they have to be a licensed social worker†? A very valid question and something I had not anticipated. I did not know how to answer her at first. That fact was not part of my research design. As explained by the University of Oxford Personnel Service UAS (2015)Read More1.07 Ethics Essay956 Words   |  4 Pagesyour own answers. Copy and paste your answers to the student comments box in 1.07 and submit for grading. For each of the following four cases, explain why you would either approve or disapprove the proposed research experiments. Evaluate each proposal based on the four main principles of ethical research provided in this lesson. 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If I were a boy, I think I could understand why boys make 21% more money than women just because (2016 Blau, Kahn 2). If I were a boy, I think I could understand why boys make up 96.2% of CEOs compared to the futile 3.8% of ambitious, fighting, successful women (2016 Blau, Kahn 28). However, I am not a boy and I cannot understand. The wage gap between